Front Desk & Member Experience Lead — Free Membership

edgefitness; Trumbull (CT); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on Training, Edge Kids, and

Education Reimbursement

Career Advancement

PTO & Paid Holidays

401K + Life Insurance + LTD + EAP

Job summary

Edge Fitness, LLC is seeking a team-driven member services associate to warmly welcome guests, answer questions, and guide members through the sign-up and fitness experience. You will contribute to a positive atmosphere, promote club amenities, and help achieve monthly sales targets with a high-energy, customer-first approach.

The role includes collaborating with front desk and facilities to ensure a seamless, engaging club experience for every member, with growth opportunities and benefits for

Qualifications

• Customer service orientation is essential for welcoming and nurturing members.
• Product knowledge to answer questions about memberships, programs, and retail items.
• Results oriented with the ability to meet daily sales targets and contribute to club goals.
• High energy and flexible mindset to handle busy closing periods and month-end tasks.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every interaction.
• Greet members in a friendly, engaging, and energetic way from start to finish of your shift.
• Serve members quickly and professionally to build positive, trustworthy relationships focused on “Changing Lives.”
• Assist members with membership questions and concerns with compassion and commitment to a great experience.
• Collaborate with Facilities to keep the club looking and operating at peak readiness.

Skills

Customer Service

Product Knowledge

Results Orientation

Job description

Edge Fitness, LLC is seeking a team-driven member services associate to warmly welcome guests, answer questions, and guide members through the sign-up and fitness experience. You will contribute to a positive atmosphere, promote club amenities, and help achieve monthly sales targets with a high-energy, customer-first approach.

The role includes collaborating with front desk and facilities to ensure a seamless, engaging club experience for every member, with growth opportunities and benefits for