Member Experience Specialist - Gym Front Desk

edgefitness; Manchester (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on training

Education reimbursement

Career advancement

PTO & paid holidays

401K + life insurance + LTD + EAP

Job summary

Edge Fitness, LLC is hiring for a front desk role focused on member experience, welcoming members warmly, answering questions, and guiding fitness program options. You will greet members with energy, help them navigate memberships, and build positive, lasting relationships aligned with our “Changing Lives” mission.

You’ll collaborate with the Facilities team to keep the club looking sharp, while contributing to monthly sales targets through our fitness programming and amenities.

Qualifications

• Customer service orientation required.
• Product knowledge expertise expected.
• Results orientation and energy during busy periods.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience.
• Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.

Skills

Customer Service Orientation

Product Knowledge

Results Orientation

Job description

Edge Fitness, LLC is hiring for a front desk role focused on member experience, welcoming members warmly, answering questions, and guiding fitness program options. You will greet members with energy, help them navigate memberships, and build positive, lasting relationships aligned with our “Changing Lives” mission.

You’ll collaborate with the Facilities team to keep the club looking sharp, while contributing to monthly sales targets through our fitness programming and amenities.