Member Experience Lead - Gym Front Desk

The Edge Fitness Clubs LLC; Norwalk (CT); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Education reimbursement

Career advancement

PTO & holidays

401K + Life Insurance + LTD + EAP

Job summary

The Edge Fitness Clubs LLC is seeking a motivated member services associate to welcome members, answer questions, and guide them toward the best fitness options. You’ll help members feel valued, promote memberships and services, and contribute to a high‑energy, team‑driven environment.

Join a culture that emphasizes growth, education reimbursement, and career advancement while enjoying benefits like free gym access and health coverage.

Qualifications

• Customer service focus with friendly, engaging member interactions.
• Ability to promote memberships, programs and club amenities.
• Comfort with monthly closeouts and sales targets.

Responsibilities

• Greet and welcome members with energy and professionalism.
• Assist with membership questions and concerns with compassion.
• Promote fitness programming, retail products and club amenities.
• Collaborate with Facilities to maintain a welcoming, high‑standard club.

Skills

Customer service orientation

Product knowledge expertise

Results orientation

Job description

The Edge Fitness Clubs LLC is seeking a motivated member services associate to welcome members, answer questions, and guide them toward the best fitness options. You’ll help members feel valued, promote memberships and services, and contribute to a high‑energy, team‑driven environment.

Join a culture that emphasizes growth, education reimbursement, and career advancement while enjoying benefits like free gym access and health coverage.