Member Experience Lead – Gym Front Desk

The Edge Fitness Clubs LLC; Devon (PA); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on Training

Education reimbursement

Career advancement

PTO & paid holidays

401K + life Insurance + LTD + EAP

Full time employees

Job summary

Edge Fitness, LLC is seeking energetic team members to warmly welcome and nurture the member experience with friendliness at the core of every interaction. You will greet members with enthusiasm and support them from start to finish of their shifts, helping with questions and promoting a positive atmosphere focused on changing lives.

Collaborating with the Front Desk to hit monthly sales targets, you’ll guide members to fitness programs, retail products, and club amenities while staying

Qualifications

• Customer service orientation is essential.
• Knowledge of fitness products and services is helpful.
• Results-driven mindset and ability to meet targets.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience!
• Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.

Skills

Customer Service

Product Knowledge

Results Orientation

Job description

Edge Fitness, LLC is seeking energetic team members to warmly welcome and nurture the member experience with friendliness at the core of every interaction. You will greet members with enthusiasm and support them from start to finish of their shifts, helping with questions and promoting a positive atmosphere focused on changing lives.

Collaborating with the Front Desk to hit monthly sales targets, you’ll guide members to fitness programs, retail products, and club amenities while staying