Member Experience Specialist – Gym Front Desk

The Edge Fitness Clubs LLC; Meriden (CT); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Education reimbursement

Career advancement

Job summary

Edge Fitness, LLC is seeking a proactive team member to welcome and assist members with warmth and enthusiasm. You’ll help members with questions, guide them through membership options, and connect them to programs and club amenities that fit their goals.

Be part of a vibrant team focused on delivering an outstanding member experience, driving sales targets, and maintaining a high-energy, guest-centric environment every day.

Qualifications

• Customer-focused problem solving and friendly communication.
• Ability to upsell memberships, retail products, and services.
• Strong team collaboration and goal-oriented mindset.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet members in a friendly, engaging and energetic way from start to finish of your shift.
• Serve members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” experience.
• Team up with Facilities to keep the club looking and operating smoothly.

Skills

Customer service

Product knowledge

Sales orientation

Job description

Edge Fitness, LLC is seeking a proactive team member to welcome and assist members with warmth and enthusiasm. You’ll help members with questions, guide them through membership options, and connect them to programs and club amenities that fit their goals.

Be part of a vibrant team focused on delivering an outstanding member experience, driving sales targets, and maintaining a high-energy, guest-centric environment every day.