Member Experience Specialist - Gym Front Desk

edgefitness; Shrewsbury (MO); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on services and apparel

Education reimbursement

Career advancement

PTO & paid holidays

401K + life insurance + LTD + EAP

Job summary

Edge Fitness, LLC is seeking an enthusiastic front desk associate to welcome members with energy, answer questions, and connect members to fitness programming and club amenities. You will help create a positive member experience, drive engagement, and support daily sales targets while maintaining a high-energy environment.

Join a team focused on changing lives, with opportunities for career growth, competitive pay with hourly plus commission, and comprehensive benefits for full-time employees.

Qualifications

• Customer-focused with ability to handle member interactions with empathy and professionalism.
• Ability to work to performance metrics and closeouts.
• Strong knowledge of fitness programs and club amenities.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience.
• Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.

Skills

Customer service orientation

Product knowledge

Results orientation

Job description

Edge Fitness, LLC is seeking an enthusiastic front desk associate to welcome members with energy, answer questions, and connect members to fitness programming and club amenities. You will help create a positive member experience, drive engagement, and support daily sales targets while maintaining a high-energy environment.

Join a team focused on changing lives, with opportunities for career growth, competitive pay with hourly plus commission, and comprehensive benefits for full-time employees.