Front Desk & Member Experience Pro — Free Gym Access

Crunch Fitness - Undefeated Tribe; Tulsa (OK); Vor Ort; USD 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

PTO

Subsidized health insurance coverage (

Life and AD&D

HSA

Short-term disability

Free gym membership

Zusammenfassung

Crunch Fitness - Undefeated Tribe seeks a friendly Member Services Representative to welcome members and guests, assist with membership sales, check-ins, and promote club programs. You’ll help deliver exceptional customer service, support group fitness and tanning promotions, and ensure a smooth, inviting front desk experience that aligns with Crunch standards.

You’ll also maintain accurate procedures, assist with new member enrollments, and help keep the club “grand-opening ready” every day,

Qualifikationen

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Aufgaben

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
• Performs opening and closing checklist and duties.

Kenntnisse

Customer service

Front desk

Sales skills

CPR/AED certification

Ausbildung

High school diploma

Jobbeschreibung

Crunch Fitness - Undefeated Tribe seeks a friendly Member Services Representative to welcome members and guests, assist with membership sales, check-ins, and promote club programs. You’ll help deliver exceptional customer service, support group fitness and tanning promotions, and ensure a smooth, inviting front desk experience that aligns with Crunch standards.

You’ll also maintain accurate procedures, assist with new member enrollments, and help keep the club “grand-opening ready” every day,