Front Desk & Member Experience — Free Gym Membership

ISSA Personal Trainers; Kailua (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health, dental, and vision insurance

Tuition assistance

Free gym membership

Employee discounts

Free/discounted recertifications (NASM

ISSA certifications

Job summary

ISSA Personal Trainers Kailua, HI is seeking a Front Desk Representative for UFC GYM Kailua. This role greets members, handles calls, enrolls members for classes, and supports daily operations with a high-energy, welcoming presence.

The candidate should have at least 6 months of customer service experience, a HS diploma, CPR/AED for overnight staff, and the ability to stand for long shifts and lift up to 25 lbs. Benefits include health insurance, tuition assistance, and a free gym membership.

Qualifications

• Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.
• Basic computer skills and experience handling multiple phone lines.
• High School Diploma or GED required.
• Current CPR/AED certification is required for overnight staff.
• Ability to stand for a full shift and occasionally lift or move up to 25 lbs.

Responsibilities

• Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere.
• Answer incoming calls professionally, transferring them promptly to the correct department or individual.
• Verify memberships, enroll the members for classes, and check-in prospective members for the sales team.
• Address member questions directly or guide them to the appropriate lead for further assistance.
• Sell supplements, apparel, and gear. Process transactions accurately using the POS system.
• Keep the front desk and lobby area neat, clean, and organized.
• Perform opening and closing procedures and assist with inventory or pricing as needed.
• Call members regarding past-due accounts to help them maintain their active status.
• Adhere to shift schedules, including all meal and rest breaks.
• Stay focused on member needs, avoiding non-work-related activities while on duty.

Skills

Customer service

Interpersonal skills

Multitasking

Basic computer skills

Phone handling

Education

High School Diploma or GED

Tools

POS system

Job description

ISSA Personal Trainers Kailua, HI is seeking a Front Desk Representative for UFC GYM Kailua. This role greets members, handles calls, enrolls members for classes, and supports daily operations with a high-energy, welcoming presence.

The candidate should have at least 6 months of customer service experience, a HS diploma, CPR/AED for overnight staff, and the ability to stand for long shifts and lift up to 25 lbs. Benefits include health insurance, tuition assistance, and a free gym membership.