Front Desk & Member Experience Specialist

UFC GYM; Brea (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

UFC GYM in California is seeking a Front Desk Attendant to deliver the Ultimate Service Promise by greeting guests, handling check-ins, answering calls, and supporting club operations.

You will maintain a welcoming lobby, assist members with reservations, and coordinate with maintenance to keep the club clean and safe. The role requires energy, a friendly personality, strong communication, and a high school diploma plus CPR/AED certification.

Qualifications

• High school diploma or GED required.
• Current CPR/AED certification.
• Energetic and friendly personality with strong customer-service focus.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet guests and members warmly, assist promptly at the front desk.
• Answer incoming calls professionally and efficiently.
• Ensure proper member check-in procedures are followed.
• Respond to questions or concerns and escalate when needed.
• Maintain the maintenance log, fitness profiles, and reservations.
• Report unsafe conditions or emergencies to management immediately.
• Keep front desk and lobby neat and clean at all times.
• Support retail goals and assist with club operations and tasks.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Communication

Multitasking

Attention to detail

Professionalism

Diplomacy

Following instructions

Education

High school diploma or GED

CPR/AED certification

Job description

UFC GYM in California is seeking a Front Desk Attendant to deliver the Ultimate Service Promise by greeting guests, handling check-ins, answering calls, and supporting club operations.

You will maintain a welcoming lobby, assist members with reservations, and coordinate with maintenance to keep the club clean and safe. The role requires energy, a friendly personality, strong communication, and a high school diploma plus CPR/AED certification.