Front Desk and Member Experience Associate

Planet Fitness - TG3E/CM3; Twin Falls (ID); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Free Black Card Membership

401(K) and Roth

Job summary

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to be the friendly first contact for members and guests. You will handle memberships, questions, and payments while maintaining a clean, welcoming club environment.

This on-site role requires an upbeat, professional attitude, reliability, and the ability to learn Planet Fitness policies and procedures for a positive member experience.

Qualifications

• Greet members and guests professionally.
• Explain membership options, upgrades and promotions.
• Handle account inquiries, changes and payments accurately.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Process new memberships, cancellations, and payments at the front desk.
• Answer phones promptly and assist with inquiries.
• Maintain cleanliness and organization of the club areas.
• Support tours and sign-ups for prospective members.

Skills

Customer service

Sales & membership

POS system

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

POS software

Job description

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to be the friendly first contact for members and guests. You will handle memberships, questions, and payments while maintaining a clean, welcoming club environment.

This on-site role requires an upbeat, professional attitude, reliability, and the ability to learn Planet Fitness policies and procedures for a positive member experience.