Gym Front Desk & Member Experience Specialist

Crunch Fitness Corporate; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Gym membership

Health insurance

Disability insurance

Life insurance

Vacation time

Discounts on services/products

CPR/AED training

Job summary

Crunch is seeking a Front Desk Representative in San Francisco to warmly greet members and guests, check in attendees, and manage daily communications at the front desk. You will answer phones, relay messages, and promote events while maintaining a welcoming club atmosphere.

Ideal candidates have strong customer service skills, can work in a fast-paced environment, and maintain open availability. This full-time role includes benefits and eligibility for discounts and gym access.

Qualifications

• Fluent in English is required.
• Proficient reading and writing skills.
• Good communication and customer service abilities.
• Experience in a fast-paced environment.
• Willingness to multi-task and adapt to changing needs.
• Open availability for scheduling.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Follow all policies and procedures in Employee Handbook.
• Above description may be subject to change or alteration at any time.

Skills

Fluent English

Reading & Writing

Communication skills

Customer service

Fast-paced environment

Multitasking

Open availability

Physical stamina

Job description

Crunch is seeking a Front Desk Representative in San Francisco to warmly greet members and guests, check in attendees, and manage daily communications at the front desk. You will answer phones, relay messages, and promote events while maintaining a welcoming club atmosphere.

Ideal candidates have strong customer service skills, can work in a fast-paced environment, and maintain open availability. This full-time role includes benefits and eligibility for discounts and gym access.