Front Desk & Member Experience Associate

Equinox; Los Angeles (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

PT/Pilates/Spa discounts

Job summary

Equinox is seeking energetic Front Desk Associates to join our growing team. This role involves greeting members, answering phones, handling member questions, updating accounts, and keeping a clean, welcoming reception area. Shifts include opening, closing, and mid-day coverage, with a focus on delivering outstanding customer service.

Pay transparency starts at $18.47 per hour. Ideal candidates have at least 1 year in customer service, a high school diploma or GED, and a passion for health and

Qualifications

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

Responsibilities

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Communication skills

Friendly

Team player

Education

High school diploma/GED

Tools

Computer literacy

Job description

Equinox is seeking energetic Front Desk Associates to join our growing team. This role involves greeting members, answering phones, handling member questions, updating accounts, and keeping a clean, welcoming reception area. Shifts include opening, closing, and mid-day coverage, with a focus on delivering outstanding customer service.

Pay transparency starts at $18.47 per hour. Ideal candidates have at least 1 year in customer service, a high school diploma or GED, and a passion for health and