Front Desk Manager - Lead Guest Experience & Team

Palihotel San Francisco; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits (health, dental, and視

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palihotel San Francisco is seeking a Front Desk Manager to lead the front desk team, coach agents and night auditors, and assume Manager on Duty duties as needed. You will partner with the General Manager on improvements, cost savings, and vendor management while ensuring smooth daily operations.

The role requires strong communication, a minimum of two years in a luxury or boutique hotel, and flexibility to work weekends and holidays in a fast-paced environment. Competitive benefits are offered.

Qualifications

• Minimum 2 years of supervisory experience in a luxury, lifestyle, or boutique hotel.
• Experience with Opera or a similar property management system.
• Strong verbal and written communication; excellent judgment and prioritization.
• Able to work in a fast-paced team environment; flexible schedule including weekends and holidays.

Responsibilities

• Oversee Front Desk Agents and Night Auditors — hold regular team meetings, coach, and motivate.
• Ensure full compliance with hotel operating controls, SOPs, policies, and service standards.
• Handle guest complaints and oversee service recovery procedures.
• Serve as Manager on Duty in the GM's absence, making decisions in the hotel's best interest.
• Partner with the GM on improvement actions, cost savings, and vendor/supply management.
• Support training, scheduling, and payroll for the team, including timecard approval.
• Supervise on-property team members during shifts, owning accountability for guest issues.
• Respond to audits and drive continual improvement across the department.

Skills

Supervisory experience

Guest service excellence

Strong communication

Team leadership

Tools

Opera PMS

Job description

Palihotel San Francisco is seeking a Front Desk Manager to lead the front desk team, coach agents and night auditors, and assume Manager on Duty duties as needed. You will partner with the General Manager on improvements, cost savings, and vendor management while ensuring smooth daily operations.

The role requires strong communication, a minimum of two years in a luxury or boutique hotel, and flexibility to work weekends and holidays in a fast-paced environment. Competitive benefits are offered.