Front Office Manager: Elevate Guest Experience & Team

Four Seasons; San Francisco (CA); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

Medical Dental Vision

401(k)

Complimentary accommodation at otherSe

Complimentary Employee Meals

Job summary

Four Seasons Hotel San Francisco is seeking an experienced Assistant Front Office Manager to lead the Front Desk team and support operations for this luxury property. The role prioritizes guest satisfaction, staff coaching, and seamless service across all front-of-house functions.

Key duties include staff scheduling, handling guest requests, coordinating with Sales and Catering, safety and compliance, and ensuring accurate billing.

Qualifications

• Minimum of two years’ experience in hotel rooms operations, with at least one year in a supervisory/management role.
• Knowledge of property management systems required; Opera and Delphi knowledge preferred.
• Two or more Overnight shifts required.

Responsibilities

• Manages Front Desk staff and oversees other Rooms Departments.
• Coordinates arrivals, departures and billing with Sales and Catering.
• Ensures proper cash handling and reconciliations.
• Responds to hotel emergencies and guest safety matters.
• Handles guest inquiries and resolves complaints with hospitality.
• Checks guests in/out and assigns rooms at correct rates.
• Uses computer systems to check in/out and block rooms.
• Answers guest calls in absence of Reservations staff.

Skills

Front desk operations

Supervisory experience

Excellent communication

Guest service orientation

Education

Hospitality degree or similar

Tools

Opera PMS

Delphi PMS

Job description

Four Seasons Hotel San Francisco is seeking an experienced Assistant Front Office Manager to lead the Front Desk team and support operations for this luxury property. The role prioritizes guest satisfaction, staff coaching, and seamless service across all front-of-house functions.

Key duties include staff scheduling, handling guest requests, coordinating with Sales and Catering, safety and compliance, and ensuring accurate billing.