Guest Experience Lead - Boutique Hotel Front Desk

Palisociety-; San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palihotel San Francisco, part of Palisociety, is seeking a Front Desk Agent to warmly welcome guests and set the tone for a memorable stay at our Union Square boutique property.

You will lead check-in and check-out, answer questions about the hotel and neighborhood, and input guest information and payments in Opera.

The role requires about 1 year of guest reception experience, strong English communication, impeccable service, and the ability to work weekends and holidays.

Qualifications

• 1 year of related experience in guest reception.
• Positive, energetic, service-oriented with strong interpersonal and organizational skills.
• Clear verbal and written English.
• Good judgment, calm under pressure, and able to work with minimal supervision.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

Skills

Guest reception experience

Interpersonal skills

English communication

Calm under pressure

Basic arithmetic

Confidentiality

Tools

Opera PMS

Job description

Palihotel San Francisco, part of Palisociety, is seeking a Front Desk Agent to warmly welcome guests and set the tone for a memorable stay at our Union Square boutique property.

You will lead check-in and check-out, answer questions about the hotel and neighborhood, and input guest information and payments in Opera.

The role requires about 1 year of guest reception experience, strong English communication, impeccable service, and the ability to work weekends and holidays.