Front Desk Agent | Palihotel San Francisco

Palisociety; San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palihotel San Francisco, part of Palisociety, is seeking a Front Desk Agent to warmly welcome guests and set the tone for a memorable stay at our Union Square boutique property.

You will lead check-in and check-out, answer questions about the hotel and neighborhood, and input guest information and payments in Opera.

The role requires about 1 year of guest reception experience, strong English communication, impeccable service, and the ability to work weekends and holidays.

Qualifications

• 1 year of related experience in guest reception.
• Positive, energetic, service-oriented with strong interpersonal and organizational skills.
• Clear verbal and written English.
• Good judgment, calm under pressure, and able to work with minimal supervision.

Responsibilities

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

Skills

Guest reception experience

Interpersonal skills

English communication

Calm under pressure

Basic arithmetic

Confidentiality

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

ABOUT PALIHOTEL SAN FRANCISCO

Palihotel San Francisco is a well-located, well-crafted boutique hotel in the heart of Union Square, featuring 82 fully renovated guest rooms. This historic property has been reimagined to appeal to a broad range of guests — tourist families, design-minded business travelers, tech conventioneers, and international design enthusiasts alike.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go‑to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.

• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.

• Build genuine, memorable guest relationships in line with our service standards.

• Field phone calls, emails, and guest inquiries promptly and warmly.

• Accurately input guest information and payments into hotel systems such as Opera.

• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1 year of related experience in guest reception, preferably in a luxury hotel setting.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work with minimal supervision.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).