Front Desk Manager – Lead Guest Experience & Revenue

Aimbridge Hospitality; Minneapolis (MN); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life/AD&D

Paid Time Off

Employee Assistance Program

401k

Job summary

Sheraton Minneapolis Downtown is seeking a Front Desk Manager OEM to lead the front office, ensuring warm greetings, efficient check-ins, and smooth operations that maximize guest satisfaction and revenue.

This overtime-eligible manager role offers a compensation of $62,500.00 per year, with a benefits package after an initial waiting period. A 2-year or 4-year degree with relevant experience is required, along with supervisory hospitality background.

Qualifications

• 2-year college degree with 3+ years related experience, or 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive hotel experience with supervisory experience.
• Proficient in Windows, spreadsheets, and word processing.
• Ability to handle stressful, high-pressure situations with composure.

Responsibilities

• Deliver standout service from check-in to check-out and ensure guests feel welcomed and cared for.
• Motivate, coach, and guide the front desk team to maintain high standards.
• Spot issues before they happen and keep operations running smoothly.
• Maximize room revenue with smart rate strategies and clear communication with guests and team.

Skills

Guest experience

Team leadership

Problem solving

Revenue management

Communication

Education

2-year college degree with 3+ years related experience

4-year college degree with at least 1 year related experience

Job description

Sheraton Minneapolis Downtown is seeking a Front Desk Manager OEM to lead the front office, ensuring warm greetings, efficient check-ins, and smooth operations that maximize guest satisfaction and revenue.

This overtime-eligible manager role offers a compensation of $62,500.00 per year, with a benefits package after an initial waiting period. A 2-year or 4-year degree with relevant experience is required, along with supervisory hospitality background.