Front Office Manager

HRI Hospitality; Minneapolis, Northern (MN, KY); Hybrid; USD 61,000 - 83,000; Full time

Job summary

Embassy Suites Minneapolis Downtown is seeking a Front Office Manager to oversee daily front office operations and guest services, ensuring seamless arrivals, departures, and exceptional experiences for guests in a full-service hotel.

The role requires strong leadership, 3+ years in front office or guest services, and at least 1 year of supervisory experience, with proficiency in PMS systems such as OnQ and Opera; the position offers competitive pay and a collaborative environment with a modern

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of progressive front office or guest services experience in a hotel environment.
• At least 1 year of supervisory or management experience required.
• Experience with hotel property management systems (OnQ, Opera, or similar) preferred.

Responsibilities

• Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

Skills

Leadership

Interpersonal communication

Problem-solving

Decision-making

Conflict resolution

Organizational skills

Attention to detail

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

## Front Office ManagerApply: Embassy Suites Minneapolis Downtown: Full time: Posted Today: JR105119290 rooms | 12,415 sq. ft. meeting/event space Amenities: free made to order breakfast, on-site restaurant, indoor pool, fitness center, evening reception. A full-service property with spacious suites in the historic Plymouth Building, conveniently connected to the Minneapolis Skyway System. Guests enjoy easy access to Target Center, Target Field, and a nearby light rail station, with the Minneapolis Convention Center just a mile away. Blending historic charm with modern convenience, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers. **Pay Range:**$61,000.00-$83,000.00The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and brand standards. This role provides leadership, training, and direction to front desk staff, fosters a positive team environment, and maintains the highest level of guest satisfaction.JOB DESCRIPTION**Job Title**: Guest Services Manager**Department:** Front Office **Supervision Exercised:** Front Office Associates**Supervision Received:** General Manager**MINIMUM REQUIREMENTS****Education*** High school diploma or equivalent required.**Experience*** Minimum 3 years of progressive front office or guest services experience in a hotel environment.* At least 1 year of supervisory or management experience required.* Experience with hotel property management systems (OnQ, Opera, or similar) preferred.**Skills and Knowledge*** Strong leadership and interpersonal communication skills.* Excellent problem-solving, decision-making, and conflict-resolution abilities.* Advanced organizational skills and attention to detail.* Proficient in Microsoft Office Suite (Outlook, Word, Excel).* Ability to lead by example and motivate a diverse team.* Flexibility to work a variety of schedules, including weekends and holidays.**JOB DUTIES*** Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.* Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.* Manage scheduling, payroll approvals, and daily performance evaluations.* Resolve guest complaints promptly and professionally to ensure complete satisfaction.* Monitor and verify accuracy in cash handling, billing, and reporting.* Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.* Ensure compliance with safety, security, and brand policies at all times.* Support the Director of Rooms with administrative tasks, budgeting, and operational planning.* Perform additional duties as assigned by management.