Front Office & Guest Experience Leader

HRI Hospitality; Minneapolis, Northern (MN, KY); Hybrid; USD 61,000 - 83,000; Full time

Job summary

Embassy Suites Minneapolis Downtown is seeking a Front Office Manager to oversee daily front office operations and guest services, ensuring seamless arrivals, departures, and exceptional experiences for guests in a full-service hotel.

The role requires strong leadership, 3+ years in front office or guest services, and at least 1 year of supervisory experience, with proficiency in PMS systems such as OnQ and Opera; the position offers competitive pay and a collaborative environment with a modern

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of progressive front office or guest services experience in a hotel environment.
• At least 1 year of supervisory or management experience required.
• Experience with hotel property management systems (OnQ, Opera, or similar) preferred.

Responsibilities

• Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

Skills

Leadership

Interpersonal communication

Problem-solving

Decision-making

Conflict resolution

Organizational skills

Attention to detail

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

Embassy Suites Minneapolis Downtown is seeking a Front Office Manager to oversee daily front office operations and guest services, ensuring seamless arrivals, departures, and exceptional experiences for guests in a full-service hotel.

The role requires strong leadership, 3+ years in front office or guest services, and at least 1 year of supervisory experience, with proficiency in PMS systems such as OnQ and Opera; the position offers competitive pay and a collaborative environment with a modern