Front Desk Manager: Lead Guest Experience & Revenue

Aimbridge Hospitality, LLC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Visions Coverage

Short-Term & Long-Term Disability

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Westin Cincinnati is seeking a Front Desk Manager to lead the front office, ensure warm welcomes, efficient check-ins, and exceptional guest service. You will coordinate with team members to maintain smooth operations and a high standard of hospitality across all guest touchpoints.

Ideal candidates have strong supervisory experience in a hotel setting, proficiency with standard office software, and the ability to perform under pressure while driving guest satisfaction and revenue performance.

Qualifications

• 2 year college degree with 3+ years of related experience or 4-year degree with 1+ year related experience.
• 5+ years of progressive hotel experience with supervisory responsibility.
• Proficient with Windows OS, spreadsheets, and word processing.
• Able to handle stressful, high-pressure situations with composure and objectivity.
• Valid driver’s license for state requirements.

Responsibilities

• Deliver standout guest service from check-in to check-out, ensuring guests feel welcomed and cared for.
• Motivate, coach, and guide the front desk team to maintain high standards and smooth procedures.
• Identify issues early and solve problems to keep operations seamless and guests smiling.
• Maximize room revenue with smart rate strategies and clear, effective communication across the team.

Skills

Guest experience

Front desk leadership

Problem solving

Revenue & communications

Education

2 year college degree + 3+ yrs experience, or 4-year degree + 1+ yr

5+ years supervisory hotel experience

Windows, Excel, Word proficiency

Ability to handle high-pressure situations

Valid driver’s license

Job description

The Westin Cincinnati is seeking a Front Desk Manager to lead the front office, ensure warm welcomes, efficient check-ins, and exceptional guest service. You will coordinate with team members to maintain smooth operations and a high standard of hospitality across all guest touchpoints.

Ideal candidates have strong supervisory experience in a hotel setting, proficiency with standard office software, and the ability to perform under pressure while driving guest satisfaction and revenue performance.