The Westin Cincinnati - Front Desk Manager

Aimbridge Hospitality, LLC; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Visions Coverage

Short-Term & Long-Term Disability

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Westin Cincinnati is seeking a Front Desk Manager to lead the front office, ensure warm welcomes, efficient check-ins, and exceptional guest service. You will coordinate with team members to maintain smooth operations and a high standard of hospitality across all guest touchpoints.

Ideal candidates have strong supervisory experience in a hotel setting, proficiency with standard office software, and the ability to perform under pressure while driving guest satisfaction and revenue performance.

Qualifications

• 2 year college degree with 3+ years of related experience or 4-year degree with 1+ year related experience.
• 5+ years of progressive hotel experience with supervisory responsibility.
• Proficient with Windows OS, spreadsheets, and word processing.
• Able to handle stressful, high-pressure situations with composure and objectivity.
• Valid driver’s license for state requirements.

Responsibilities

• Deliver standout guest service from check-in to check-out, ensuring guests feel welcomed and cared for.
• Motivate, coach, and guide the front desk team to maintain high standards and smooth procedures.
• Identify issues early and solve problems to keep operations seamless and guests smiling.
• Maximize room revenue with smart rate strategies and clear, effective communication across the team.

Skills

Guest experience

Front desk leadership

Problem solving

Revenue & communications

Education

2 year college degree + 3+ yrs experience, or 4-year degree + 1+ yr

5+ years supervisory hotel experience

Windows, Excel, Word proficiency

Ability to handle high-pressure situations

Valid driver’s license

Job description

The Westin Cincinnati - Front Desk Manager Aimbridge Hospitality

Job Type Regular

Description

Join Our Team as a Front Desk Manager!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

The Westin Cincinnati - Front Desk Manager Aimbridge Hospitality