The Westin Cincinnati - Director Front Office

Aimbridge Hospitality, LLC; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

PTO

Employee Assistance Program

401k Plan

Job summary

The Westin Cincinnati is seeking a Director of the Front Office to lead the entire Front Office team, ensuring exceptional guest experiences while maintaining strong financial controls. You will oversee check-in/out, room inventory, and brand standards, driving profitability and guest loyalty.

Ideal candidates bring 6+ years of front desk leadership, OnQ certification, and a proven track record in revenue growth, staff development, and daily operations.

Qualifications

• 6+ years front desk leadership experience or equivalent education/experience.
• OnQ PMS certification and 500+ room exposure preferred.
• Excellent communication, problem-solving, and multitasking; able to meet deadlines.

Responsibilities

• Directs Front Office operations including check-in/check-out and room inventory management.
• Coaches, motivates, and trains Front Office staff; handles recruitment and evaluations.
• Monitors guest service trends and resolves issues to drive satisfaction.
• Launches marketing and up-selling strategies to optimize occupancy and revenue.
• Maintains daily reporting and participates in Manager on Duty shifts.

Skills

Front Office leadership

Team coaching

Budgeting

Revenue management

Guest satisfaction

Manager on Duty

PMS OnQ

Data analysis

Communication

Education

4-year college degree

2-year college degree

OnQ Certification

Tools

Windows OS

OnQ PMS

Job description

The Westin Cincinnati - Director Front Office Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

Join our team as Director of the Front Office!

Step into the spotlight as our Director of Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

KEY SKILLS & RESPONSIBILITIES

• Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ [PMS – property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

The Westin Cincinnati - Director Front Office Aimbridge Hospitality