Front Desk Manager-Hotel

CUSA, LLC; Hattiesburg (MS); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Manager for its Hattiesburg property. This role is pivotal in providing exceptional guest experiences and ensuring a secure stay. The ideal candidate will lead a team, enhance guest interactions, and drive key performance metrics to achieve high satisfaction rates. With a focus on effective communication and revenue management, this position offers the opportunity to make a significant impact in a dynamic hospitality environment. Join a team committed to excellence and be part of creating memorable experiences for guests.

Qualifications

• Previous guest service experience is required.
• Knowledge of hotel features and amenities is essential.

Responsibilities

• Lead and manage the guest services team to enhance guest experiences.
• Drive metrics for guest satisfaction and revenue generation.

Skills

Guest Service Excellence

Effective Communication

Problem Solving

Revenue Management

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Marriott experience required for the position.

CUSA, LLC, is seeking a Guest Service Manager for our Marriott property located in Hattiesburg, MS.

The Guest Service Manager will lead, direct, and demonstrate the ability to provide excellent guest service, ensuring guests receive a safe and secure stay. Responsibilities include enhancing the guest experience through thoughtful interactions, creating a friendly first impression, and being knowledgeable about hotel features and amenities. The manager will also drive metrics such as 'Intent to Recommend' and 'Elite Appreciation' to achieve excellent guest satisfaction survey results.

Key duties involve answering questions, providing information, and making recommendations about the hotel and local area. Effective communication with guests via chats, empowering GXP operations and sales, and responding promptly to all requests are essential. The role also includes managing the guest services area as a business, driving topline revenue, managing guest payments for reservations, groups, meetings, and events.

The manager will aim to meet and exceed Marriott Bonvoy enrollment goals, budgeted revenue and expenses, and lead the guest services team in lead generation. All duties should be performed in accordance with the hotel's standard operating policies, procedures, and standardized business practices, including cash control, safety, and security.

Previous guest service experience is required.

A background check will be completed on all applicants.