Front Desk Agent

Avion Hospitality Employee Services LLC; Cranberry Township (Butler County); On-site; USD 32,000 - 42,000; Full time

Job summary

Courtyard Pittsburgh North/Cranberry Woods Cranberry Township, Pennsylvania, United States, is seeking a Front Desk Agent to be the face of our hotel and the heartbeat of the guest experience. You will balance hospitality with front-office operations to drive guest satisfaction and optimize room revenue.

As a Front Desk Agent, you will handle check-ins/outs, process payments, and address guest inquiries with a proactive, friendly approach.

Qualifications

• High School diploma or equivalent required.
• College coursework in hospitality or business is a plus.
• Prior hospitality or customer service experience preferred.

Responsibilities

• Guest Experience: Deliver warm, attentive, and efficient service from pre-arrival through departure.
• Front Office Operations: Manage guest check-ins/outs, process payments, and handle reservation updates accurately.
• Concierge & Communications: Serve as a central hub for guest inquiries, recommendations, and inbound hotel calls.
• Revenue Awareness: Assist in driving room revenue and occupancy through upselling and active room inventory management.
• Problem Solving: Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

Skills

Guest experience

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School diploma or equivalent

Hospitality/business coursework (plus)

Tools

Microsoft Office

Hotel management software

Job description

Front Desk Agent

Courtyard Pittsburgh North/Cranberry Woods Cranberry Township, Pennsylvania, United States

About this position

Description:

As a Front Desk Agent, you are the face of our hotel and the heartbeat of our guest experience. From seamless check-ins and tailored local recommendations to swift problem-solving and account settlement, you play a pivotal role in creating unforgettable stays. You will balance hospitable service with smart front-office operations to drive guest satisfaction and maximize room revenue.

Key Responsibilities

• Guest Experience: Deliver warm, attentive, and efficient service from pre-arrival through departure.


• Front Office Operations: Manage guest check-ins/outs, process payments, and handle reservation updates accurately.


• Concierge & Communications: Serve as a central hub for guest inquiries, recommendations, and inbound hotel calls.


• Revenue Awareness: Assist in driving room revenue and occupancy through upselling and active room inventory management.


• Problem Solving: Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

Requirements:

• Education & Experience: High School diploma or equivalent required (college coursework in hospitality or business is a plus). Prior hospitality or customer service experience preferred.


• Guest-First Mindset: Upbeat, personable, and passionate about creating exceptional guest moments.


• Tech & Math Savvy: Proficient in Microsoft Office suite with a strong aptitude for learning hotel management software and basic business arithmetic.


• Adaptable & Resilient: Thrives in fast-paced environments, multi-tasks effortlessly, and stays calm under pressure.


• Clear Communicator: Strong written and verbal communication skills with an ability to active listen and resolve issues efficiently.


• Flexible Schedule: Availability to work a flexible schedule, including evenings, weekends, and holidays.