Front Desk Manager — Lead Guest Experience & Revenue

Aimbridge Hospitality; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Courtyard Manhattan Central Park by Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead our front office, ensuring warm, efficient guest check-ins and smooth operations. You will guide a team to uphold standards, optimize occupancy and revenue, and resolve issues with composure under pressure.

This overtime-eligible management role offers the chance to shape guest experiences in a premier NYC hotel.

Qualifications

• 2 year college degree with 3+ years related experience, or 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Responsibilities

• Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Skills

Guest Experience Extraordinaire

Front Desk Leader

Smooth Operator

Revenue & Communication Ace

Education

2 year college degree + 3+ years

4 year college degree + 1+ year

5+ years supervisory hotel experience

Tools

Windows OS

Spreadsheets (Excel)

Word processing

Job description

Courtyard Manhattan Central Park by Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead our front office, ensuring warm, efficient guest check-ins and smooth operations. You will guide a team to uphold standards, optimize occupancy and revenue, and resolve issues with composure under pressure.

This overtime-eligible management role offers the chance to shape guest experiences in a premier NYC hotel.