Front Desk Manager: Lead Guest Services & Team Excellence

Denny's; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

Comfort Inn in the Pittsburgh area seeks a Front Desk Manager to lead our reception team, hire and train agents, and ensure guest services meet high standards. You will supervise front office staff, enforce policies, and liaise with the General Manager to deliver exceptional experiences.

The ideal candidate will have a high school diploma, 2 years of front desk leadership, strong communication and leadership skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma required; advanced hospitality degree preferred.
• 2 years of front desk manager or supervisor experience preferred.
• Excellent leadership, management, and team-building skills.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
• Ability to multitask, prioritize, and manage time.

Responsibilities

• Run front desk operations by hiring and training all front desk agents and leading by example.
• Anticipate and handle guest requests and meet their needs within guidelines.
• Assist in developing and monitoring the budget to provide top quality service.
• Schedule front office staff and supervise workload during shifts.
• Act as liaison between General Manager and staff.
• Answer phone inquiries, direct calls, and provide information.

Skills

Leadership

Customer service

Communication

Multitasking

Time management

Front desk management

Education

High School Diploma

Hospitality-related degree

Tools

Microsoft Office

Job description

Comfort Inn in the Pittsburgh area seeks a Front Desk Manager to lead our reception team, hire and train agents, and ensure guest services meet high standards. You will supervise front office staff, enforce policies, and liaise with the General Manager to deliver exceptional experiences.

The ideal candidate will have a high school diploma, 2 years of front desk leadership, strong communication and leadership skills, and proficiency with Microsoft Office.