Guest Experience Manager — Front Desk Leader

WizeHire, Inc; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

EVEN Hotel Pittsburgh Downtown seeks a proactive Front Desk Manager with at least 1 year of IHG front desk management experience to lead guest services and drive satisfaction. You will oversee front desk operations, mentor staff, and uphold the brand's hospitality standards.

Join a property that prioritizes exceptional guest experiences and a collaborative team environment. If you are a strong, people-focused leader, this role could be a great fit.

Qualifications

• 至少 1 year of IHG front desk management experience.
• Experience working at an IHG property is required.
• Strong leadership and guest-service mindset to drive satisfaction.

Responsibilities

• Oversee front desk operations and guest interactions to ensure exceptional stays.
• Lead a team to deliver high-quality service and maintain IHG standards.

Skills

Front desk management

Guest service leadership

Job description

EVEN Hotel Pittsburgh Downtown seeks a proactive Front Desk Manager with at least 1 year of IHG front desk management experience to lead guest services and drive satisfaction. You will oversee front desk operations, mentor staff, and uphold the brand's hospitality standards.

Join a property that prioritizes exceptional guest experiences and a collaborative team environment. If you are a strong, people-focused leader, this role could be a great fit.