Front Desk Lead — Elevate Guest Service & Revenue

Aimbridge Hospitality; Pittsburgh (Allegheny County); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Medical, Dental, and Vision Coverage

Short‑Term Disability Insurance

Long‑Term Disability Insurance

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

free meals for every shift

free beverages all day long

Résumé du poste

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM for Wyndham Grand Pittsburgh Downtown. You’ll work with the Front Desk Manager to keep the front office running smoothly, greet guests warmly, drive occupancy, and support revenue strategies with sharp organizational skills.

You’ll lead a front desk team, handle guest concerns with calm problem-solving, and maintain stylish, efficient operations.

Qualifications

• 2-year college degree with 3+ years related experience or a 4-year degree with 1 year related experience.
• 3-5 years progressive hotel experience, preferably with supervision.
• Ability to remain composed under pressure in stressful situations.
• Certifications may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsabilités

• Provide friendly guest service and smooth front desk operations.
• Lead and coach front desk staff to maintain high standards.
• Resolve guest concerns with calm, quick thinking.
• Manage room revenue and maintain organized systems.

Connaissances

Customer service

Team leadership

Problem solving

Hospitality operations

Formation

2-year college degree + 3+ years experience

4-year college degree + 1 year experience

3-5 years progressive hotel supervisory experience

Description du poste

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM for Wyndham Grand Pittsburgh Downtown. You’ll work with the Front Desk Manager to keep the front office running smoothly, greet guests warmly, drive occupancy, and support revenue strategies with sharp organizational skills.

You’ll lead a front desk team, handle guest concerns with calm problem-solving, and maintain stylish, efficient operations.