Front Desk Supervisor - Lead Guest Experience & Team Growth

Hampton Inn Viera; Melbourne (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Paid Time Off

Travel Discounts

Ongoing training and leadership

Positive work culture

Job summary

Hampton Inn & Suites Melbourne Viera is looking for a Front Desk Supervisor to lead our guest services team and provide excellent service. This role involves overseeing check-ins and training team members while ensuring a positive guest experience.

The ideal candidate has over 2 years of hospitality experience and exhibits strong leadership skills. Join us and embark on a fulfilling career with competitive pay and comprehensive benefits.

Qualifications

• 2+ years of front desk or hospitality experience, supervisory experience preferred.
• Knowledge of Hilton brand standards and front desk systems is a plus.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Oversee check-ins/outs, reservations, guest inquiries, and complaints.
• Coach and empower your team to deliver outstanding service.
• Manage front desk budget, billing, and cash handling.

Skills

Leadership

Customer Service

Problem-solving

Communication

Multitasking

Budget Management

Education

Associate’s degree in hospitality or business

Tools

Front Desk Systems

Job description

Hampton Inn & Suites Melbourne Viera is looking for a Front Desk Supervisor to lead our guest services team and provide excellent service. This role involves overseeing check-ins and training team members while ensuring a positive guest experience.

The ideal candidate has over 2 years of hospitality experience and exhibits strong leadership skills. Join us and embark on a fulfilling career with competitive pay and comprehensive benefits.