Front Desk Supervisor: Lead Guest Experience & Team Growth

Hampton Inn Viera; Melbourne (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Hilton team member travel discounts

Competitive pay

Job summary

Hampton Inn & Suites Melbourne Viera is seeking a Front Desk Supervisor to lead our guest services team and ensure the warm, reliable service guests expect from the Hilton family.

As the heartbeat of hotel operations, you will train team members, handle escalated guest issues, and optimize front desk efficiency while upholding brand standards and a culture of hospitality. This role offers growth within a supportive, team-driven environment.

Qualifications

• 2+ years of front desk or hospitality experience.
• Knowledge of Hilton brand standards and front desk systems.
• Excellent communication, problem-solving, and multitasking skills.
• Experience managing budgets, reservations, and guest recovery.
• A calm and confident approach to high-pressure situations.
• Ability to work flexible shifts, including weekends and holidays.
• Associate's degree in hospitality or business preferred (or equivalent experience).

Responsibilities

• Oversee check-ins/check-outs, reservations, inquiries and complaints.
• Coach and empower the front desk team to deliver outstanding service.
• Ensure fast, friendly, accurate service at all touchpoints.
• Lead by example with positive guest interactions and issue resolution.
• Coach, train, and mentor front desk associates; conduct regular meetings.
• Coordinate budget, billing, night audit and daily reporting.
• Encourage upselling and revenue-enhancing strategies.

Skills

Front desk leadership

Hilton standards knowledge

Communication skills

Problem solving

Multitasking

Budget, reservations, guest recovery

High-pressure composure

Flexible shifts (weekends/holidays)

Hospitality/business degree preferred

Education

Associate's degree in hospitality or business

Job description

Hampton Inn & Suites Melbourne Viera is seeking a Front Desk Supervisor to lead our guest services team and ensure the warm, reliable service guests expect from the Hilton family.

As the heartbeat of hotel operations, you will train team members, handle escalated guest issues, and optimize front desk efficiency while upholding brand standards and a culture of hospitality. This role offers growth within a supportive, team-driven environment.