Front Desk Manager: Lead Guest Experience & Team

Hampton Inn Jupiter/Juno Beach; Juno Beach (FL); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with match

Paid time off

Travel discounts

Training & development

Growth opportunities

Job summary

Hampton Inn Jupiter/Juno Beach seeks a Front Desk Manager to lead guest services, train staff, and resolve escalated issues, ensuring welcoming, efficient service.

This role emphasizes budget oversight, scheduling, and collaboration across departments to uphold Hilton brand standards and consistent guest satisfaction.

Join a team that values leadership, growth, and guest-ready hospitality, with opportunities for development within the Hilton portfolio.

Qualifications

• 2+ years of front desk or hospitality experience with supervisory experience preferred.

Responsibilities

• Oversee check-ins/outs, reservations, guest inquiries, and complaints.
• Coach and empower your team to deliver outstanding service.
• Ensure fast, friendly, and accurate service at all touchpoints.
• Lead by example with positive guest interactions.
• Follow up personally on guest complaints to ensure satisfaction.

Skills

Front desk experience

Leadership

Communication skills

Problem solving

Multitasking

Budget management

Reservations management

Guest recovery

Education

Associate’s degree in hospitality or business

Tools

Front desk systems

Job description

Hampton Inn Jupiter/Juno Beach seeks a Front Desk Manager to lead guest services, train staff, and resolve escalated issues, ensuring welcoming, efficient service.

This role emphasizes budget oversight, scheduling, and collaboration across departments to uphold Hilton brand standards and consistent guest satisfaction.

Join a team that values leadership, growth, and guest-ready hospitality, with opportunities for development within the Hilton portfolio.