Front Desk Supervisor: Guest Experience Leader

Fairfield Inn & Suites Philadelphia Broomall/Newtown Square; Broomall (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

Fairfield Inn & Suites Philadelphia Broomall/Newtown Square is seeking a dependable Front Desk Supervisor to lead daily operations, mentor a front desk team, and ensure guest experiences meet brand standards. You will oversee check-ins, resolve issues, and uphold service levels in a fast-paced hotel lobby environment.

Ideal candidates bring proven supervisory experience, calm under pressure, and a hospitality mindset, with a track record of delivering exceptional guest service in a busy hotel

Qualifications

• Previous supervisory experience leading a front desk team.
• Ability to stay composed under pressure and make decisions.
• Strong customer service and hospitality instincts.

Responsibilities

• Oversee daily front desk operations.
• Develop and coach front desk staff.
• Serve as main point of contact for guests.

Skills

Supervisory experience

Leadership

Team mentoring

Hospitality mindset

Customer service

Job description

Fairfield Inn & Suites Philadelphia Broomall/Newtown Square is seeking a dependable Front Desk Supervisor to lead daily operations, mentor a front desk team, and ensure guest experiences meet brand standards. You will oversee check-ins, resolve issues, and uphold service levels in a fast-paced hotel lobby environment.

Ideal candidates bring proven supervisory experience, calm under pressure, and a hospitality mindset, with a track record of delivering exceptional guest service in a busy hotel