Front Desk Manager

Fairfield-Inn-; Madison (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Med Plan

Dental

Vision

Supplemental Coverage

Paid Holiday

Paid Time Off

Stay discounts

Job summary

Fairfield Inn & Suites is seeking a Front Desk Manager to lead daily front desk operations and ensure every guest feels welcomed from check-in to check-out. You will coach and support the front office team, help maintain smooth communication across hotel departments, and deliver service that reflects our commitment to hospitality.

This is a great opportunity for an approachable, organized leader who enjoys a fast-paced environment and takes pride in creating exceptional guest experiences.

Responsibilities

• Oversee day-to-day front desk operations, ensuring the hotel team works together to exceed guest needs.
• Develop and support service recovery guidelines to address concerns quickly and fully, strengthening guest satisfaction.
• Coach, train, and motivate front office staff to deliver consistently great service and grow with the company.
• Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company goals.
• Serve as Manager on Duty as assigned.

Job description

Front Desk Manager

Job Summary:

Fairfield Inn & Suites is seeking a Front Desk Manager to lead daily front desk operations and ensure every guest feels welcomed from check-in to check-out. You will coach and support the front office team, help maintain smooth communication across hotel departments, and deliver service that reflects our commitment to hospitality. This is a great opportunity for an approachable, organized leader who enjoys a fast-paced environment and takes pride in creating exceptional guest experiences.

Benefits:

• MED Plus Advantage Plan, Dental, Vision, and Supplemental Coverage with Reliance Standard

• Paid Holiday for Full Time/Part Time (upon hire)

• Paid Time Off for Full Time/Part Time (after 6 months of service)

• Nationwide employee stay discounts across hotel brand locations

Responsibilities:

• Oversee day-to-day front desk operations, ensuring the hotel team works together to exceed guest needs.

• Develop and support service recovery guidelines to address concerns quickly and fully, strengthening guest satisfaction.

• Coach, train, and motivate front office staff to deliver consistently great service and grow with the company.

• Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company goals.

• Serve as Manager on Duty as assigned.