Front Desk Manager: Guest Experience Leader

Ascent Hospitality; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary!

Benefits - Health, Dental, Vision,Life

401k with employer MATCH!

Paid PTO!

Uniforms Provided for most positions!

Team Member Hotel Discount Program!

Job summary

Ascent Hospitality is seeking a Front Desk Manager to lead guest services and front office operations. You will oversee check-in/check-out, reservations, and special requests while training staff to deliver exceptional guest experiences across our hotels.

The role emphasizes leadership, staff development, and collaboration with other departments to optimize revenue and guest satisfaction. A strong service mindset and Marriott standards are essential.

Qualifications

• 1+ years of guest service experience, preferably in hospitality.
• Strong communication and organizational skills.
• Ability to read, write, speak English and communicate with guests and Team Members.
• Basic computer knowledge and familiarity with common office equipment.

Responsibilities

• Ensure guest satisfaction by meeting service standards and recovering issues when needed.
• Train and model high guest service standards with staff.
• Oversee check-in/check-out, verify billing, create reservations and handle special requests.
• Assist guests with knowledge of hotel property and local attractions.
• Contribute to revenue goals by implementing creative service programs.
• Assist with interviewing, hiring, coaching, and development of front office staff.
• Evaluate staff performance and coach to maintain standards.
• Drive revenue by upselling rooms and amenities.
• Ensure compliance with Marriott SOPs and training records.

Skills

Guest service

Leadership

Communication

Training

Hotel operations

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Ascent Hospitality is seeking a Front Desk Manager to lead guest services and front office operations. You will oversee check-in/check-out, reservations, and special requests while training staff to deliver exceptional guest experiences across our hotels.

The role emphasizes leadership, staff development, and collaboration with other departments to optimize revenue and guest satisfaction. A strong service mindset and Marriott standards are essential.