Front Desk Manager: Elevate Guest Experience & Team Growth

Ace Hotel / Atelier Ace; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Ace Hotel Brooklyn is seeking a Front Desk Manager to lead and empower the Front Desk team in delivering exceptional guest service. You will train, coach, and mentor team members to foster growth, handle guest and staff situations, and ensure brand standards are followed in daily operations.

You will also monitor SOP adherence, collaborate with the Front Office Manager on inventory and reporting, and promote a welcoming, inclusive atmosphere that reflects Ace culture across shifts and events.

Qualifications

• 3 years of experience in a similar supervisory role in a hotel environment.
• Strong verbal and written English communication skills.
• Technologically sound with Microsoft Office and Google Suite, Opera, and Micros.
• Ability to work a flexible schedule, including weekends and holidays.
• Able to perform critical analyses.

Responsibilities

• Lead and empower the Front Desk team to provide exceptional guest service.
• Train, coach and mentor the Front Desk team to promote growth and development.
• Intervene in guest/team member situations as needed.
• Monitor Front Desk operations to ensure brand standards are followed.
• Ensure all Front Desk shift responsibilities (reports, etc.) are executed correctly.
• Empower team members and promote development of the Front Desk team.
• Foster an energizing environment with a sense of community and inclusivity.
• Ensure SOPs are adhered to amongst the Front Desk team.
• Monitor and partner with Front Office Manager regarding inventory and daily reports.
• Execute daily pre-shift meetings.
• Review resumes and occupancy highlights.
• Maintain confidentiality of guest, employee and company information.

Skills

Team leadership

Strong English communication

Problem solving

Analytical thinking

Flexibility

Tools

Microsoft Office

Google Suite

Opera

Micros

Job description

Ace Hotel Brooklyn is seeking a Front Desk Manager to lead and empower the Front Desk team in delivering exceptional guest service. You will train, coach, and mentor team members to foster growth, handle guest and staff situations, and ensure brand standards are followed in daily operations.

You will also monitor SOP adherence, collaborate with the Front Office Manager on inventory and reporting, and promote a welcoming, inclusive atmosphere that reflects Ace culture across shifts and events.