NYC Front Office Lead & Guest Experience Champion

Hotel Park Ave; New York (NY); Sur place; USD 60 000 - 86 000; Plein temps

Avantages offerts par ce poste

Annual pay $64.355.00

Medical, Dental & Vision Insurance (to

6 complimentary nights a year at Lore/

Lore Group Employee & Immediate Family

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends

50% discount in Lore Group restaurants

Generous paid time off including Vac/S

Company Paid Life Insurance 1.5X

Résumé du poste

Hotel Park Ave in New York City is seeking an Assistant Front Office Manager to lead the Guest Journey Ambassadors and act as the Duty Manager on shift. You will welcome guests, manage check-in/check-out, anticipate needs, and collaborate with departments to deliver memorable experiences.

The role emphasizes training, in-lobby presence, and strong communication to resolve concerns and exceed guest expectations. A flexible schedule including weekends and holidays is required.

Qualifications

• Experience in hospitality or customer service is highly valued.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a keen eye for detail.
• Flexibility to work varied hours, including weekends and holidays.
• A sincere passion for hospitality and enriching the lives of others.

Responsabilités

• Lead and motivate the team of Guest Journey Ambassadors, fostering a culture of service excellence and teamwork.
• Act as the Manager on Duty, supporting the Guest Journey Ambassadors with any queries or challenges.
• Welcoming guests on arrival and facilitating smooth check-in and check-out experiences.
• Anticipate guest needs and deliver outstanding service, turning requests into delightful surprises.
• Resolve guest concerns and complaints effectively and efficiently, ensuring guest satisfaction.
• Actively take part in training the team, facilitating formal training sessions and on the job training
• Be present in the lobby at all times and act as the go to for all guest requests.
• Assist guests with luggage storage & delivery to their room.
• Communicate with guests prior to arrival and assist with queries and requests relating to their stay.
• Share your insider knowledge of the city, providing tailored recommendations for dining, attractions, and entertainment.
• Engage with guests throughout their stay, ensuring every moment is enjoyable and memorable.
• Collaborate with other departments within Hotel Park Ave to ensure prompt and efficient fulfillment of guest requests.
• Gather and respond to feedback, continuously striving for excellence in our service.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Connaissances

Customer service

Communication skills

Problem solving

Flexibility

Hospitality experience

Description du poste

Hotel Park Ave in New York City is seeking an Assistant Front Office Manager to lead the Guest Journey Ambassadors and act as the Duty Manager on shift. You will welcome guests, manage check-in/check-out, anticipate needs, and collaborate with departments to deliver memorable experiences.

The role emphasizes training, in-lobby presence, and strong communication to resolve concerns and exceed guest expectations. A flexible schedule including weekends and holidays is required.