Front Desk Manager: Lead Guest Service & Ops

Crescent Hotels & Resorts; New York (NY); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Benefit plan

401K matching

Flexible scheduling

Discounts on Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Manager to lead the guest service team and oversee daily front office operations at our New York property. You will model exceptional hospitality, ensure smooth night audit, and drive guest satisfaction and revenue growth.

The ideal candidate has at least 2+ years in front office hotel management, 3 years as a Front Desk Agent, strong leadership, communication and customer service skills; Union experience is preferred.

Qualifications

• 2+ years in front office hotel management.
• 3 years of experience as a Front Desk Agent (required).
• Union experience preferred.

Responsibilities

• Coordinate with the Front Office Manager and oversee the front desk and night audit.
• Lead front desk agents and night auditors with strong leadership and guest service.
• Recruit, hire, supervise, train, coach and evaluate front desk staff.
• Oversee service quality, efficiency, guest satisfaction, standards compliance and financial metrics.
• Identify operational performance gaps and implement corrective measures.
• Ensure guest and team member satisfaction.

Skills

Leadership

Communication

Customer Service

Education

High School

Job description

Crescent Hotels & Resorts is seeking a Front Desk Manager to lead the guest service team and oversee daily front office operations at our New York property. You will model exceptional hospitality, ensure smooth night audit, and drive guest satisfaction and revenue growth.

The ideal candidate has at least 2+ years in front office hotel management, 3 years as a Front Desk Agent, strong leadership, communication and customer service skills; Union experience is preferred.