Front Desk Manager

Ace Hotel / Atelier Ace; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Ace Hotel Brooklyn is seeking a Front Desk Manager to lead and empower the Front Desk team in delivering exceptional guest service. You will train, coach, and mentor team members to foster growth, handle guest and staff situations, and ensure brand standards are followed in daily operations.

You will also monitor SOP adherence, collaborate with the Front Office Manager on inventory and reporting, and promote a welcoming, inclusive atmosphere that reflects Ace culture across shifts and events.

Qualifications

• 3 years of experience in a similar supervisory role in a hotel environment.
• Strong verbal and written English communication skills.
• Technologically sound with Microsoft Office and Google Suite, Opera, and Micros.
• Ability to work a flexible schedule, including weekends and holidays.
• Able to perform critical analyses.

Responsibilities

• Lead and empower the Front Desk team to provide exceptional guest service.
• Train, coach and mentor the Front Desk team to promote growth and development.
• Intervene in guest/team member situations as needed.
• Monitor Front Desk operations to ensure brand standards are followed.
• Ensure all Front Desk shift responsibilities (reports, etc.) are executed correctly.
• Empower team members and promote development of the Front Desk team.
• Foster an energizing environment with a sense of community and inclusivity.
• Ensure SOPs are adhered to amongst the Front Desk team.
• Monitor and partner with Front Office Manager regarding inventory and daily reports.
• Execute daily pre-shift meetings.
• Review resumes and occupancy highlights.
• Maintain confidentiality of guest, employee and company information.

Skills

Team leadership

Strong English communication

Problem solving

Analytical thinking

Flexibility

Tools

Microsoft Office

Google Suite

Opera

Micros

Job description

Ace Hotel Brooklyn seeks kind, curious and collaborative humans to join our team.

Ace Hotel Brooklyn's home in Boerum Hill sits at the intersection of Downtown Brooklyn’s diverse, vibrant neighborhoods — from the tree-lined streets of Cobble Hill to the cultural energy of Fort Greene. Designed as an open, inclusive gathering place for all backgrounds and perspectives, we thrive on the ever-evolving energy of our community. Now all we need is you.

The Front Desk Manager provides quality service to guests through the daily management of the Front Desk team. This role includes assisting with the hiring, motivating, recognizing, rewarding, coaching, and problem-solving, while aligning daily operations with Ace culture and initiatives.

WHAT YOU’LL DO:

• Lead and empower the FD team to provide exceptional guest service.
• Train, coach and mentor the FD team to promote further growth and development.
• Intervene in any guest/team member situations as needed.
• Monitor FD operations to ensure brand standards are being followed and properly executed
• Ensure all FD shift responsibilities (reports, etc.) are executed correctly and efficiently
• Empower members of the team and pushes development of the FD team
• Promote an energizing environment for both guests and the team where a sense of community and inclusivity are held as a top priority
• Ensure all Standard Operating Procedures (SOPs) are adhered to amongst the FD team
• Monitor and partner with Front Office Manager concerning upkeep of Ace Retail inventory and overall management (daily counts, end-of-month reports, etc.)
• Execute daily pre-shift meetings.
• Review highlights of resumes, guest opportunities, occupancy, etc.
• Maintain confidentiality of guest, employee and company information

WHAT YOU BRING

• 3 years of experience in a similar supervisory role in hotel environment a must.
• Strong verbal and written English communication skills. Additional foreign languages are a plus.
• Technologically sound with Microsoft Office and Google Suite, Opera, and Micros.
• Ability to work a flexible schedule, including weekends and holidays.
• Able to perform critical analyses
• Ability to have fun and make others around you enjoy their their environment.