Front Office Duty Manager & Guest Experience Lead

Riggs D.C; New York (NY); Vor Ort; USD 58.000 - 71.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Six complimentary nights per year

Employee rates at Lore Group hotels

Discounts for family and friends

Zusammenfassung

Hotel Park Ave in New York City seeks an Assistant Front Office Manager to lead the Guest Journey Ambassadors and act as Duty Manager on shift. You will ensure seamless check-ins, anticipate guest needs, and deliver memorable experiences in a design-led, NoMad district hotel.

The role requires exceptional communication, a passion for hospitality, and flexibility to work varied hours, including weekends and holidays. Competitive benefits are offered.

Qualifikationen

• Experience in hospitality or guest service is preferred.
• Strong communication and interpersonal skills.
• Ability to resolve issues with composure and professionalism.
• Willingness to work varied hours, including weekends and holidays.

Aufgaben

• Lead and supervise Guest Journey Ambassadors on shift.
• Act as Manager on Duty and oversee check-in/check-out flow.
• Anticipate guest needs and deliver personalized service.
• Train and motivate the front desk team and respond to guest requests.
• Coordinate with other departments to fulfill guest requests.

Kenntnisse

Hospitality experience

Customer service

Communication skills

Flexibility

Jobbeschreibung

Hotel Park Ave in New York City seeks an Assistant Front Office Manager to lead the Guest Journey Ambassadors and act as Duty Manager on shift. You will ensure seamless check-ins, anticipate guest needs, and deliver memorable experiences in a design-led, NoMad district hotel.

The role requires exceptional communication, a passion for hospitality, and flexibility to work varied hours, including weekends and holidays. Competitive benefits are offered.