Front Desk Team Lead - Guest Experience & Training

Walker Hotels; New York (NY); On-site; USD 41,000 - 62,000; Full time

Job summary

Walker Hotel TriBeCa is seeking a Front Desk Supervisor to support daily operations and staff supervision at our Tribeca property. You will assist the Front Desk Manager with training and ensuring smooth guest experiences across check-in and check-out processes.

The role requires strong communication, organization, and the ability to supervise a team in a fast-paced luxury hotel environment. Join us to deliver exceptional service for our guests and locals alike.

Qualifications

• 2+ years of front-desk experience.
• 2+ years of supervising or managing experience preferred.
• Strong attention to detail and multitasking in a fast-paced environment.
• Excellent written and verbal communication skills.
• Knowledge of Microsoft Office and hotel IT systems.

Responsibilities

• Follow instructions and procedures; take direction from superiors.
• Supervise staff; assign duties; provide training and coaching.
• Handle guest reservations and complaints professionally.
• Monitor check-in and check-out procedures to ensure efficiency.
• Collaborate with other departments to meet guest needs.
• Keep front desk areas clean, organized, and well maintained.
• Report details to management in a timely manner.
• Motivate, train, and coach new front desk staff.
• Resolve guest billing discrepancies.
• Attend meetings to discuss guest needs and front desk operations.
• Maintain up-to-date records of guest information and room assignments.

Skills

Front desk supervision

Team leadership

Guest service

Communication

Training & coaching

Multitasking

Tools

Microsoft Office

Job description

Walker Hotel TriBeCa is seeking a Front Desk Supervisor to support daily operations and staff supervision at our Tribeca property. You will assist the Front Desk Manager with training and ensuring smooth guest experiences across check-in and check-out processes.

The role requires strong communication, organization, and the ability to supervise a team in a fast-paced luxury hotel environment. Join us to deliver exceptional service for our guests and locals alike.