Front Office Leader: Elevate Guest Experience & Service

Hyatt Union Square New York; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision health plan

Paid time off

401k Company Match

Daily Pay

Life Insurance

Employee Wellness Program

Job summary

Hyatt Union Square New York seeks an Assistant Director of Front Office to lead guest-centric operations and staff development. You will guide scheduling, training, and service standards while aligning with brand budgets and performance targets.

The role emphasizes guest satisfaction, operational discipline, and participation in budget planning and safety procedures. A strong front office background is essential for success.

Qualifications

• Associate or Bachelor’s degree preferred.
• 3–5 years’ experience in a similar hotel front office.

Responsibilities

• Lead and develop front office staff to deliver flawless guest experiences.
• Manage staffing and budgets to meet hotel objectives and occupancy forecasts.
• Monitor guest satisfaction scores and drive service recovery when needed.
• Oversee capital budgets, safety, and operating controls.

Skills

Staff leadership

Hiring & training

Coaching and development

Budgeting and forecasting

Guest service excellence

Scheduling and staffing

Education

Associate degree

Bachelor’s degree preferred

Job description

Hyatt Union Square New York seeks an Assistant Director of Front Office to lead guest-centric operations and staff development. You will guide scheduling, training, and service standards while aligning with brand budgets and performance targets.

The role emphasizes guest satisfaction, operational discipline, and participation in budget planning and safety procedures. A strong front office background is essential for success.