Front Desk & Guest Experience Supervisor

InterContinental 62s Group plc; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Employee room discounts

Training programs

Job summary

InterContinental 62s Group plc in New York seeks an Assistant Front Office Manager to lead guest services and front desk operations, ensuring smooth registration and check-out and a memorable first impression for every guest.

You will coach the front office team, handle guest inquiries, manage inspections, contribute to budgets, drive revenue through walk-ins and up-selling, and oversee PBX procedures, reporting to the Director of Front Office.

Qualifications

• 1-2 years of Front Office/Guest Service experience including supervisor/management experience.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engaging with guests to build personal relationships and remedy any complaints.
• Conducting regular front office inspections to ensure we're making the right first impression.
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
• Training team members on PBX procedures and taking the lead during an emergency or crisis.
• Reporting into the Director of Front Office you'll manage a team of front desk employees across several specialisms.

Skills

Front Office/Guest Service experience

Supervisor/management experience

Fluent English

Other languages preferred

Job description

InterContinental 62s Group plc in New York seeks an Assistant Front Office Manager to lead guest services and front desk operations, ensuring smooth registration and check-out and a memorable first impression for every guest.

You will coach the front office team, handle guest inquiries, manage inspections, contribute to budgets, drive revenue through walk-ins and up-selling, and oversee PBX procedures, reporting to the Director of Front Office.