Front Desk Leader: Patient Experience & Operations

ChenMed LLC; Fairview Shores CDP (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee benefits

Job summary

ChenMed LLC is seeking a Front Desk Supervisor to guide the front desk team, coordinate staffing, and ensure quality patient care. The role emphasizes leadership, scheduling optimization, and patient experience improvements across the center.

The supervisor will train and guide Care Facilitators, uphold center standards, and collaborate with Center Operations to maintain smooth operations and a positive patient journey.

Qualifications

• Strong leadership and team coaching abilities.
• Understanding of operations standards and processes in a medical facility.
• Excellent communication and problem-solving skills.
• Experience with EMR and Office tools is preferred.

Responsibilities

• Lead a team of front desk staff and Care Facilitators.
• Set performance goals and drive coaching and development.
• Ensure scheduling alignment and patient flow efficiency.
• Maintain high patient experience and handle escalated issues.

Skills

Team leadership

Customer service

Operations management

Communication skills

Problem solving

Education

High school diploma or GED

Some college coursework

BLS certification desired

Tools

EMR systems

MS Office

Job description

ChenMed LLC is seeking a Front Desk Supervisor to guide the front desk team, coordinate staffing, and ensure quality patient care. The role emphasizes leadership, scheduling optimization, and patient experience improvements across the center.

The supervisor will train and guide Care Facilitators, uphold center standards, and collaborate with Center Operations to maintain smooth operations and a positive patient journey.