Patient Experience Front Desk Lead

ChenMed; Illinois; On-site; USD 28,000 - 39,000; Full time

Job summary

ChenMed is seeking a Front Desk Supervisor to organize and direct the front desk team, align staff schedules, and ensure a high-quality patient experience. The role guides Care Facilitators, oversees front office operations, and maintains center standards across engagement, compliance, and actions that affect patient flow.

The position requires leadership, strong communication, and the ability to optimize scheduling while supporting a stellar patient experience at ChenMed facilities in Illinois.

Qualifications

• High school diploma or GED required.
• Minimum 3 years’ work experience in a medical facility.
• Experience leading and coaching teams to drive outcomes.

Responsibilities

• Leads a team of Care Facilitators and front desk staff; sets performance goals and coaches staff.
• Ensures adherence to ChenMed Center Playbook procedures and patient flow metrics.
• Manages scheduling, onboarding, and resource allocation for daily operations.
• Serves as primary point of contact for escalated patient issues and VIP experience.

Skills

Leadership

Coaching

Customer service

Communication (written)

Communication (verbal)

Multitasking

English fluency

Office software

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Job description

ChenMed is seeking a Front Desk Supervisor to organize and direct the front desk team, align staff schedules, and ensure a high-quality patient experience. The role guides Care Facilitators, oversees front office operations, and maintains center standards across engagement, compliance, and actions that affect patient flow.

The position requires leadership, strong communication, and the ability to optimize scheduling while supporting a stellar patient experience at ChenMed facilities in Illinois.