Front Desk Leader & Patient Experience Coach

ChenMed; Decatur (GA); On-site; USD 27,552 - 38,572; Full time

Job summary

ChenMed in Decatur, GA is seeking a Front Desk Supervisor to organize and direct the front desk team, ensuring quality patient care and an outstanding center experience. You will supervise Care Facilitators, train staff, and align scheduling with the center playbook while upholding ChenMed standards.

You will lead engagement, development, and operational excellence, manage hiring for front desk roles, monitor patient flow, and ensure compliance with regulations.

Qualifications

• High school diploma or GED equivalent required.
• Minimum of 3 years’ work experience in a medical facility.
• Some college coursework preferred.
• BLS for Healthcare Providers certification desired.

Responsibilities

• Leads a team of Care Facilitators and other front desk staff.
• Supervisory tasks include setting performance goals and developing top talent.
• Implements progressive improvements when needed.
• Promotes team member development and retention by coaching front desk staff.

Skills

Leadership

Staff supervision

Customer service

EMR systems

Microsoft Office

Phone systems

Education

High school diploma or GED

Some college coursework

BLS certification desired

Tools

Microsoft Office Suite

Phone systems

Job description

ChenMed in Decatur, GA is seeking a Front Desk Supervisor to organize and direct the front desk team, ensuring quality patient care and an outstanding center experience. You will supervise Care Facilitators, train staff, and align scheduling with the center playbook while upholding ChenMed standards.

You will lead engagement, development, and operational excellence, manage hiring for front desk roles, monitor patient flow, and ensure compliance with regulations.