Front Desk Leader: Guest Services & Operations

Q Center; St. Charles (IL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off from day 1

401(K) with employer match

Holiday Pay

Medical, Dental, and Vision Insurance

Wellness Credits

Employee Assistance Program

Life Insurance

Disability Benefits

Employee Meals

Parking

Job summary

Q Center is seeking a Front Desk Manager to oversee daily Front Desk and Business Center operations, delivering high-quality service and efficiency. You will coach Guest Services associates, ensure compliance with policies and safe operations, and work with multiple departments to anticipate needs and resolve issues.

The role includes managing staffing, labor, expenses, and resources to improve processes, productivity, and service delivery in a fast-paced hospitality environment.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of progressive hotel or hospitality management with supervisory responsibility.
• Experience with Opera Cloud/Passkey and POS systems is preferred.

Responsibilities

• Lead, develop, and coach Guest Services leadership and associates.
• Oversee Front Desk operations ensuring service standards and controls.
• Manage staffing, labor, expenses, and resources to improve productivity.
• Ensure compliance with policies, safety standards, and SOPs.
• Foster a collaborative, guest-focused operation with strong communication.

Skills

Leadership

Team development

Front Office operations

Guest service

Communication

Problem solving

Attention to detail

Multi-tasking

Professionalism

Education

High School diploma or equivalent

Associate degree in Hospitality

Bachelor’s degree in Hospitality Management

PMS experience

Opera Cloud

Passkey

Point-of-Sale systems

Tools

Opera Cloud

Passkey

POS systems

Job description

Q Center is seeking a Front Desk Manager to oversee daily Front Desk and Business Center operations, delivering high-quality service and efficiency. You will coach Guest Services associates, ensure compliance with policies and safe operations, and work with multiple departments to anticipate needs and resolve issues.

The role includes managing staffing, labor, expenses, and resources to improve processes, productivity, and service delivery in a fast-paced hospitality environment.