Guest-Experience Front Office Leader (Temp to Perm)

M&R Hotel Management; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

M&R Hotel Management is seeking a Front Office Manager in New York to lead daily operations, supervise front desk staff, and ensure guest satisfaction in alignment with Marriott and M&R standards. The role reports to the General Manager and is a key member of the hotel leadership team.

Responsibilities include overseeing front desk and night audit, managing schedules and budgeting support, driving KPIs like RevPAR and guest satisfaction scores, and acting as Manager on Duty with flexible

Qualifications

• 2-3 years of hotel Front Office experience with at least 1 year in a supervisory/management capacity.
• Working knowledge of a major hotel PMS such as Opera, Stay or Lightspeed.
• Excellent verbal and written communication skills; ability to interact professionally with guests and colleagues.
• Proven ability to drive KPIs and operational improvements.

Responsibilities

• Oversee daily Front Desk and Night Audit operations to ensure smooth service delivery.
• Lead daily pre-shift meetings and weekly department meetings to communicate goals and priorities.
• Coordinate room assignments with Housekeeping and Sales for groups and special requests.
• Manage schedules, budgeting support, and monthly forecasting in collaboration with leadership.

Skills

Front Office management

Leadership

Staff coaching

KPI management

Guest service

Education

High school diploma or equivalent

Hospitality coursework

Tools

Opera PMS

Stay PMS

Job description

M&R Hotel Management is seeking a Front Office Manager in New York to lead daily operations, supervise front desk staff, and ensure guest satisfaction in alignment with Marriott and M&R standards. The role reports to the General Manager and is a key member of the hotel leadership team.

Responsibilities include overseeing front desk and night audit, managing schedules and budgeting support, driving KPIs like RevPAR and guest satisfaction scores, and acting as Manager on Duty with flexible