Front Desk & Retail Operations Leader

Guest Services, Inc.; Washington; On-site; USD 28,000 - 40,000; Full time

Job summary

Guest Services, Inc. seeks a Front Desk Manager to oversee front desk, housekeeping and retail operations, including guest check-in/out, reservations, and store oversight, ensuring exceptional guest service.

In this role you will supervise front desk staff, coordinate with management, manage cash handling and merchandising, and uphold safety, quality, and guest satisfaction across multiple outlets within the unit.

Qualifications

• Front desk management and guest services experience.
• Ability to supervise front desk, housekeeping, and retail operations.
• Experience with cash handling and POS systems.
• Strong communication and leadership skills.
• Proficiency with MS Outlook, Word, and Excel.

Responsibilities

• Oversee front desk, housekeeping, and retail operations; manage reservations and guest check-ins/outs.
• Recruit, train, schedule, and supervise front desk staff.
• Respond to guest inquiries and resolve complaints.
• Ensure cash handling and daily balancing.
• Maintain safety, cleanliness, and merchandising standards.
• Coordinate with management and maintain store profitability.

Skills

Typing

Filing

Office machine operations

Cash handling

Multiple task management

Interpersonal skills

Communication

Education

High School Diploma

Bachelor's Degree or related customer service experience

Tools

MS Outlook

Word

Excel

POS systems

Job description

Guest Services, Inc. seeks a Front Desk Manager to oversee front desk, housekeeping and retail operations, including guest check-in/out, reservations, and store oversight, ensuring exceptional guest service.

In this role you will supervise front desk staff, coordinate with management, manage cash handling and merchandising, and uphold safety, quality, and guest satisfaction across multiple outlets within the unit.