Front Desk Leader - Guest Experience & Team Leadership

Raymond Management Company; Arvada (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Team culture

Training and growth

Employee recognition

Health insurance

401(k) retirement plans

Paid time off

Hotel room discounts

Tuition reimbursement

Job summary

Raymond Management Company is seeking a Guest Service Manager to oversee front desk operations at our hotels. You will lead a service-oriented team, manage check-ins/outs and reservations, and ensure every guest receives a superior experience.

The role requires strong leadership, excellent communication, and proficiency with hotel management software. We offer growth opportunities, competitive salary, and benefits as part of our award-winning portfolio across Hilton and Marriott properties.

Qualifications

• Previous experience as a Guest Service Manager or in a similar role is required.
• Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
• Excellent communication skills and a commitment to guest satisfaction.
• Proficiency in hotel management software and front desk operations.

Responsibilities

• Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
• Lead and train the guest service team to provide exceptional customer service and support.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest satisfaction and implement improvements to enhance the overall experience.
• Collaborate with other departments to ensure smooth operations and address any guest issues.
• Prepare reports on guest feedback and service performance for management review.
• Ensure compliance with hotel policies and procedures, including safety and security measures.

Skills

Guest service management

Leadership

Communication skills

Team training

Flexibility

Tools

Hotel management software

Job description

Raymond Management Company is seeking a Guest Service Manager to oversee front desk operations at our hotels. You will lead a service-oriented team, manage check-ins/outs and reservations, and ensure every guest receives a superior experience.

The role requires strong leadership, excellent communication, and proficiency with hotel management software. We offer growth opportunities, competitive salary, and benefits as part of our award-winning portfolio across Hilton and Marriott properties.