Guest Experience Front Desk Supervisor

Commonwealth Commercial, LLC; Norfolk (VA); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Marriott Norfolk Waterside is seeking a Front Desk Supervisor to lead front desk operations, assist guests with check-in/out and manage reservations. You will coordinate staff breaks, train associates and maintain guest confidentiality while delivering exceptional service.

The role requires 1–2 years in customer service and leadership, strong English communication, and cash handling experience. This on-site position supports a 24/7 hospitality setting with a focus on profitability and guest

Qualifications

• High School Diploma or GED required or equivalent.
• Experience with hotel systems preferred.
• Good English communication skills, written and verbal.

Responsibilities

• Coordinate breaks for staff and oversee training of new hires.
• Handle guest complaints and ensure guest satisfaction.
• Monitor VIP arrivals and assist with check-in/check-out flow.
• Maintain knowledge of hotel services, rates, promotions and group activities.
• Ensure cash handling procedures meet policy and audit standards.

Skills

Customer service

Leadership

Cash handling

English proficiency

Team coordination

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel systems

Job description

Marriott Norfolk Waterside is seeking a Front Desk Supervisor to lead front desk operations, assist guests with check-in/out and manage reservations. You will coordinate staff breaks, train associates and maintain guest confidentiality while delivering exceptional service.

The role requires 1–2 years in customer service and leadership, strong English communication, and cash handling experience. This on-site position supports a 24/7 hospitality setting with a focus on profitability and guest